Full-Time Client Support Representative
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Job Description
Q4 is hiring for our Support group, where our success is literally built on our excellent responsiveness and assistance to clients day in and day out.
This could be a great opportunity for you if you:
- Enjoy working with people and think it will be fun to work directly with clients
- Have experience with content management systems
- Already have advanced HTML and CSS knowledge
- Know the basics of Photoshop, Javascript and JQuery
First and foremost, as a Client Support Representative you will need to respond to support tickets in a timely manner. You will need to learn how to prioritize items and how to escalate issues based on importance. You will need to have good communication and writing skills, as you will need to be able to give directions and advice to clients on how to add items and perform tasks on their website. Training experience would be an asset as well.
As a Client Support Representative, you’ll use and develop valuable technical and professional skills in HTML, CSS, Javascript, JQuery, website optimization, training, and customer service. You’ll work with the Q4 Web content management system to help our publicly traded clients with fixes and content changes to keep their websites up to date and compliant with regulatory standards.
You’ll also be at the forefront of obtaining experience with social media, as we are distinguished as the only provider in our industry with social media integration, including leading edge integration with Twitter, Facebook, SlideShare, YouTube, Flickr, LinkedIn, StockTwits, and others.
Our Support group is a launching point for career opportunities in our other groups, including Product Development, Implementations, and non-technical groups such as Client Services. We will help look out for your professional development with training and encourage you to be your best.
Why Q4?
Don’t let your genius get lost or slow-rolled in a big company. A smaller, high growth company has tons of opportunities. You’ll know your contribution is essential every day and be a part of our success story.
- Q4 is aggressively competing and winning market share from huge companies like Thomson Reuters and Nasdaq.
- Our blog, whitepapers, and webinars are widely recognized as offering preeminent thought leadership in investor relations websites and social media.
- Q4 has about doubled in revenue growth each year for the last few years.
It’s good at Q4! We are situated in the trendy Liberty Village area. When you join our team, you are working in a smaller environment where you’ll know everyone and feel like part of one team. We are casual here – you can wear what you like and be yourself.
Q4 offers competitive compensation and health benefits.
Find out more by checking us out on Twitter, our blog, Facebook, LinkedIn and our website.
If you are excited about the possibilities of working with us, please send your resume and a cover letter. There’s also a survey we hope you will enjoy filling out to help us get to know you a bit.
